Q&A is a section where I answer frequently asked questions about project management, work relationships, business development, career management, team management, and other topics. In most cases, these are questions that I usually receive on a daily basis.
This question has several aspects.
First aspect. We must have some communication standards that we follow in relation to each human. Customers are no exception. These standards may differ slightly, but in general it is about dignity and respect for people.
Each company has its own vision of how it positions itself in the market, what relationships it builds with customers. Company communication and collaboration standards come to the aid of individual customer success managers or account managers working for the company.
Second aspect. Different customers represent different values for the business. In personal relationships, this can be described as the fact that you like being with some people more, while you do not want to meet others at all.Continue reading